Frequently Asked Questions

While our enclosures are beautiful to look at and inviting focal pieces to any room, the most important thing is that your beastie is in the right size, and right type of enclosure.

Make sure you know what type of creature you have, whether its tree-dwelling (arboreal), lives on the ground (terrestrial), or is a burrowing (fossorial) beastie. This will determine the shape and type of enclosure that you need. 

Then, you can choose the correct size based on the size of your creature. To ensure your beastie has enough space to move around and explore his surroundings, you need to give a minimum of 3 x the size of the animal in terms of space for them to be comfortable.

Not sure what to choose? View our sizing guide or get in touch with us for assistance. We are always happy to help.

Our plastic enclosures are easy to clean on the outside with a damp cloth. Steer clear of using any chemicals or detergents to ensure the safety of your creepy crawlie.

We pride ourselves on providing enclosures of the best quality workmanship and materials we can possibly offer. That being said, sometimes things go wrong.

Should there be a fault with your enclosure we will do our utmost to repari or replace it for you. 

Due to the custom nature of our work, a handling fee of 25% is charged for any refunds requested.

View our full refund and returns policy here.

We accept credit and debit card payments from most SA banking institutions. We accept EFT payments as well as cryptocurrency payments. 

Enquire with us for these payment details.

Due to the custom and handmade nature of our work, please allow 5 to 7 working days for delivery.

Our enclsoures are suitable for spiders, tarantulas, stick insects, other insects and bugs, reptiles like leopard geckos, bearded dragons, pictus geckos, and small snakes. 

Due to the perspex that we use, and the additional support that is required for large enclosures our enclosures are not recommended for large reptiles.